ESCALATION PROCEDURE







ESCALATION PROCEDURE



Customer Support Hotline:                                                                          +852 2187- 3088

Facsimile Transmission No:                                                                          +852 2563- 8246

                                                                                                                                   


Support E-Mail  Tel No.


First Level:Customer Support Hotlinesupport@hkcolo.com2187-3088

Second Level: Duty Engineer 9756-3507

Third Level:     Pong Lee
                              Facility Managerpong@hkcolo.com6106-6838

William Wai
Senior VPww@hkcolo.com9750-8492

Fourth Level: Helina Wong
COOhwong@hkcolo.com6278-9328

* Please escalate to the next level if no response after 15 minutes


Company address:
8/F, Sino Favour Centre,
1 On Yip Street, Chaiwan,
Hong Kong


Tel: (852) 2187 3088
Fax: (852) 2563 8246
Email: cs@hkcolo.com
For technical support, please
refer to our Escalation Procedure
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