hkcolo Limited
Escalation Procedure
Support
E-mail
Tel. No.
2187 - 3088
9756 - 3507
6106 - 6838
9750 - 8492
6105 - 1868
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hkcolo Limited |
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Escalation Procedure |
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| Customer Support Hotline: | +852 2187- 3088 | ||||
| Facsimile Transmission No: | +852 2563- 8246 | ||||
Support |
E-mail |
Tel. No. |
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| First Level: | Customer Service Hotline | support@hkcolo.com | 2187 - 3088 |
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| Second Level: | Duty Engineer | duty@hkcolo.com | 9756 - 3507 |
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| Third Level: | Pong Lee, Facility Manager | pong@hkcolo.com | 6106 - 6838 |
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| William Wai, Vice President | ww@hkcolo.com | 9750 - 8492 |
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| Fourth Level: | Cheng Suk Hon, CEO | sh.cheng@hkcolo.com | 6105 - 1868 |
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| ** Please escalate to the next level if no respond after 15 minutes | |||||